Showing posts with label apology. Show all posts
Showing posts with label apology. Show all posts

A Clintonista Apologizes

A few months ago, I had an internet tussle with a Clintonista. (If you are not aware, a Clintonista is like a pitbull without lipstick.) You can see the comments here: http://clintonista.wordpress.com/2008/04/23/what-hillary-clintons-impressive-pennsylvania-win-means/#comments

During our little debate, this Clintonista said that she would offer up an apology if Obama won the election.

Well, as you can guess, I have not heard from her.

So instead, I've written the apology letter for her:

Dear HolyJuan,

As I promised, here is my apology.

I am sorry for criticizing you when it turned out that you were right and I was wrong.

I am sorry for turning my back on the Democratic Party.

I am sorry for any hurt feelings I may have caused any Obama supporters by blindly supporting McCain when Hillary was defeated in the primaries.

I am sorry that I doubted Barack Obama. My love for Hillary Clinton was absolute and I had to blame someone for her loss.

I would like to take this opportunity to thank Obama for throwing Clinton a bone and making Hillary Secretary of State.

HolyJuan, you might not be the most handsome man in the world, but I respect you and your opinion and maybe someday I will earn your respect.

Your (hopefully someday) friend,

A Clintonista


Wow! Very nice.

Here is my reply:

Dear A Clintonista,

You can take your stinking apology and shove it. The election is over and I could care less about you and your horrific opinions.

Good Day,

HolyJuan

PS I will still read your site everyday!! I love it!

Feazel Roofing takes the high road

Monday, June 16, 2008

To the administrator and readers of holyjuan.com and consumerist.com, and whomever else it concerns:

From our headquarters in Westerville, Feazel Roofing Company has been a leader in the roofing business in Greater Columbus for over 20 years. Great service to our clients has built this company, and keeping our entire team focused on that, everyday, will be one of the keys to our future growth and success.

Of course we provide full roof replacement services when necessary, but our company is very much focused on the service and maintenance of existing roof systems. We believe that this is a unique approach to this industry, because many contractors might try to recommend a more expensive roof replacement before it is necessary. However, we have found that with consistent maintenance and preventative care, a well-designed roof system can last much longer then expected.

In regards to the recent Blog post concerning the March 3rd direct mail marketing piece that you received, let me start by saying that I strongly agree with many of your opinions. I must admit, you’re not the only person which it upset, as I received a few other calls with the same concerns. The original marketing piece in question was designed by a 3rd party direct mail company. Fortunately, the letter was only sent as a test to a small group of individuals. While the language in this marketing piece was quite strong, the main message was supposed to be this, and these are quite verifiable facts: CertainTeed Corporation is the defendant in multiple class action lawsuits currently in process in 16 states (including Ohio), and further litigation pending in 8 other states and Canada. The lawsuits cover several different brand names of shingles manufactured since 1987, all of which have demonstrated premature curling, cracking, or de-granulation.

Here is a simple explanation of the CertainTeed Legal activity: http://www.lawyersandsettlements.com/features/certainteed-shingles.html

I paid an ad agency to write the letter because I didn’t know the best way to go about educating homeowners on this issue. Obviously, the real message got lost in “sales language” – the piece went way overboard, and I should not have allowed it. Therefore, it was my mistake, and I sincerely apologize.

We do offer free preliminary estimates for all services that our company performs, including repair and replacement. However, we also charge a $179 fee for a full roof inspection. This is a more detailed and time-consuming written report, which may include pictures of any damages found, detailed measurements and multiple courses of action to remedy any concerns. We also offer this service to business partners in the Home Inspection and Real Estate industries. Our inspection pricing is very much in line with what other companies of our size charge for this service, but we always rebate the fee if any work is found during our inspection, which we do find some about half of the time.

We were offering a discounted fee of $49 for a limited time, thinking that we could perform numerous inspections in one area, saving on gas and drive time. This aspect was my idea, not the marketing company who wrote the letter.

Everything else you stated on your original Blog Post is accurate for 99% of the cases we come across with defective shingles. 100% of the CertainTeed Horizon shingles installed were defective, and are installed on thousands of homes in Central Ohio. If your shingles are defective, your home will not collapse overnight, and more often than not, water isn’t currently entering the home. However, we have had more than a handful of cases in which water has entered walls just a few years after installation, causing mold growth and other severe interior damage.

For anyone who would happen to read this who knows that they have a CertainTeed shingle installed on their home, I suggest contacting an attorney. The law firm’s website I’ve been referring homeowners to is www.halunenlaw.com but there are numerous others working on this case which can be found if you search “CertainTeed class action” in your favorite internet browser.

I would like to close by saying again that I apologize for allowing this type of “scare tactic marketing” to be sent from my company. However, I also want to state that we will continue to educate the marketplace on this issue. The shingle manufactures don’t send out a recall letter (like you might get from an auto manufacturer). Left unaddressed, problems may arise, and in some cases the problems can become catastrophic if not found in time.



Sincerely,

Mike Feazel, President
Feazel Roofing Company, Inc.


{Author's note: I am satisfied with the response that I received from Feazel Roofing concerning an advertisement they recently sent out in the mail. I believe the letter to be sincere and consider the matter closed.

Because of the integrity they showed and the way in which our discussions concerning my issues were held, I am removing both posts because even though I might be satisfied with the reply from Feazel Roofing, the internet is not so forgiving.

I may be kicked out of the internet for these actions, but sometimes the right thing to do isn't the most popular.}


HJ

Feazel Roofing takes the high road

Monday, June 16, 2008

To the administrator and readers of holyjuan.com and consumerist.com, and whomever else it concerns:

From our headquarters in Westerville, Feazel Roofing Company has been a leader in the roofing business in Greater Columbus for over 20 years. Great service to our clients has built this company, and keeping our entire team focused on that, everyday, will be one of the keys to our future growth and success.

Of course we provide full roof replacement services when necessary, but our company is very much focused on the service and maintenance of existing roof systems. We believe that this is a unique approach to this industry, because many contractors might try to recommend a more expensive roof replacement before it is necessary. However, we have found that with consistent maintenance and preventative care, a well-designed roof system can last much longer then expected.

In regards to the recent Blog post concerning the March 3rd direct mail marketing piece that you received, let me start by saying that I strongly agree with many of your opinions. I must admit, you’re not the only person which it upset, as I received a few other calls with the same concerns. The original marketing piece in question was designed by a 3rd party direct mail company. Fortunately, the letter was only sent as a test to a small group of individuals. While the language in this marketing piece was quite strong, the main message was supposed to be this, and these are quite verifiable facts: CertainTeed Corporation is the defendant in multiple class action lawsuits currently in process in 16 states (including Ohio), and further litigation pending in 8 other states and Canada. The lawsuits cover several different brand names of shingles manufactured since 1987, all of which have demonstrated premature curling, cracking, or de-granulation.

Here is a simple explanation of the CertainTeed Legal activity: http://www.lawyersandsettlements.com/features/certainteed-shingles.html

I paid an ad agency to write the letter because I didn’t know the best way to go about educating homeowners on this issue. Obviously, the real message got lost in “sales language” – the piece went way overboard, and I should not have allowed it. Therefore, it was my mistake, and I sincerely apologize.

We do offer free preliminary estimates for all services that our company performs, including repair and replacement. However, we also charge a $179 fee for a full roof inspection. This is a more detailed and time-consuming written report, which may include pictures of any damages found, detailed measurements and multiple courses of action to remedy any concerns. We also offer this service to business partners in the Home Inspection and Real Estate industries. Our inspection pricing is very much in line with what other companies of our size charge for this service, but we always rebate the fee if any work is found during our inspection, which we do find some about half of the time.

We were offering a discounted fee of $49 for a limited time, thinking that we could perform numerous inspections in one area, saving on gas and drive time. This aspect was my idea, not the marketing company who wrote the letter.

Everything else you stated on your original Blog Post is accurate for 99% of the cases we come across with defective shingles. 100% of the CertainTeed Horizon shingles installed were defective, and are installed on thousands of homes in Central Ohio. If your shingles are defective, your home will not collapse overnight, and more often than not, water isn’t currently entering the home. However, we have had more than a handful of cases in which water has entered walls just a few years after installation, causing mold growth and other severe interior damage.

For anyone who would happen to read this who knows that they have a CertainTeed shingle installed on their home, I suggest contacting an attorney. The law firm’s website I’ve been referring homeowners to is www.halunenlaw.com but there are numerous others working on this case which can be found if you search “CertainTeed class action” in your favorite internet browser.

I would like to close by saying again that I apologize for allowing this type of “scare tactic marketing” to be sent from my company. However, I also want to state that we will continue to educate the marketplace on this issue. The shingle manufactures don’t send out a recall letter (like you might get from an auto manufacturer). Left unaddressed, problems may arise, and in some cases the problems can become catastrophic if not found in time.



Sincerely,

Mike Feazel, President
Feazel Roofing Company, Inc.


{Author's note: I am satisfied with the response that I received from Feazel Roofing concerning an advertisement they recently sent out in the mail. I believe the letter to be sincere and consider the matter closed.

Because of the integrity they showed and the way in which our discussions concerning my issues were held, I am removing both posts because even though I might be satisfied with the reply from Feazel Roofing, the internet is not so forgiving.

I may be kicked out of the internet for these actions, but sometimes the right thing to do isn't the most popular.}


HJ

Jesus cartoon phase

I am sorry for my recent Jesus cartoon phase. I can't seem to get the big guy out of my head.

Give me a few days to get out of this rut and I'll try to get back up to speed.

Thank you.

Love,

HolyJuan