Awesome Customer Service

I am the smartest man alive, but I do dumb things to make up for it. Luckily, there are people and companies out there that compensate for my stupidity.

Stu’s record Shrimp Attack was re-released at the beginning of April. I went to and ordered a copy. Their purchasing system suggested it would be on my doorstep around April 4th.

April 4th dragged out into April 12th and I decided to call their customer service. They had a very positive message on their machine so I left a very positive message of my own with my order number and a very subtle hint of pissed-offishedness. Me being me, I couldn’t wait to yell at these guys for screwing up my order.

I got a call back in twenty minutes. The dude whose name I forget, but might have been Chris, was very cool and had my order pulled up. He asked me if the billing address and the ship to address should have been different.

Um, no. We had moved six months ago. Oh… I had placed an order with them before and my old address was in the system and I didn’t double check the large SHIP TO print on my order before I clicked the “MAKE SURE ALL THE ABOVE INFORMATION IS CORRECT BEFORE YOU CLICK THIS BUTTON” button. Nor did I look at the information on the order confirmation page.

I blew it.

So I told the guy, “Well, it will either find its way here or when it gets back to you, please forward it to me.”

And he said, “We’ll put another one in the mail for you today.”

No freaking way. A completely un-dick move.

So, thanks, Innova. In an otherwise corporate world, you made my day.

Thanks! Check out their site and while you are there, buy Shrimp Attack. And double check your shipping address while you are at it.

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