I was recently the consumer of a service which was sub-par. Being passive/aggressive, I did nothing at the time of the transgression and am dealing with it now, two weeks later.
I have two options:
1. Public Shaming
In this instance, I would share my tale of woe with you, my virtuous readers, and make sarcastic comments about the failure of service. I’d mention how f’ed up the situation is and that the only way anything is going to change is if someone points a fiery brand at the problem in front of a large group of witnesses and shames the company into action.
2. Corporate Line Dance
This option involves communication and time. Write a letter to customer service and wait to see their response. Reply back and forth ad nauseum. This is where you attempt to get satisfaction through a corporate level change in policy or in hush-hush coupons.
For the sake of content, I’ll go with the Corporate Line Dance. This allows me to solve the problem without being a dick. It will also give me additional material for future writings.
I’ll let you know how it goes. Hopefully with copies of e-mails and such!