Showing posts with label Baskin Robbins. Show all posts
Showing posts with label Baskin Robbins. Show all posts

Quart Percentage

I worked at a Baskin-Robbins store in Lancaster back in the late 80’s. The folks at Baskin-Robbins corporate thought that it would be interesting to have a contest to see which store could sell the most pre-pack quarts of ice cream and tied in monetary incentive to ensure that everyone was excited to participate. Our store manager Mike took the bait and set up an in-store contest with all the workers to see who could sell the most quarts.

At the time, I was working about 30-40 hours per week at the store. I would open at 9:00am and work until 5:00pm. I sold a shit load of quarts. Mike kept track of quart sales on a grid and updated it every few days. The entire staff went absolutely out of their way to suggest our customers purchase quarts instead of dipping. It was quite obnoxious.

It was easy to see on the chart that I was way in the lead on quart sales, but Mike had a final column which divided the number of quarts sold by the number of hours worked. When that percentage was factored in, I was in third place. I tried to argue that I worked the slow hours and that quantity should reign, but Mike would have none of that. So I redoubled my efforts and tried to outsell my hours.

In the end, I failed. One of the chicks who worked an average of five hours a week won. There was no prize for second place. Mike said to me, “Sorry, Doug. It’s all about percentages.”

But there was a caramel chocolate crunch lining to the cloud. Mike suggested that if our store won in the region, he would share the wealth. As Mike tallied up the numbers, he saw that we were way ahead in the region. Baskin-Robbins corporate was basing the winner on percentage increase in sales from the previous quarter. By Mike's math, our store was in the lead ahead of all the other stores due to the frenzied sales staff. There was no way we could lose.

Except that we did.

One other Baskin-Robbins store in the region had not sold any pre-packed quarts in the previous quarter. When they finally did sell a few quarts, the fine folks at Baskin-Robbins accounting set their calculators on fire trying to divide by zero. So instead they set the store’s previous quart sales at “1” and you can see that even if they only sold one other quart, their sales would have increased 100%. While our store's sales increased 65% over the quarter, the other store’s sales went up some ungodly percentage because they sold more than one quart. That store was awarded the win and our store was in a distant second place, but there was no prize for second place.

Sorry, Mike. It’s all about percentages.

{Author’s note: Damn right I made up most those numbers. I can’t remember those kind of details from that long ago. The numerical intent is solid. We did get fucked and I did have the most quart sales.}

Darwin Robinette

Darwin Lee Robinette, 82, a longtime Rushville resident, died at 6:30 a.m. Thursday, May 10, 2007, at his home.

Darwin was the son of the late Orville and Gladys (Roebuck) Robinette.

He served in the U.S. Army during World War II and graduated from The Ohio State University with a bachelor's degree in aeronautical engineering.

He was recruited by North American Aviation as a flight test engineer working on the Vigilante, OV10A Bronco and the B1 Bomber.

Darwin was very involved with the Boy Scouts of America and was Troop Master of Troop 278 for 10 years.

He and his wife, Thelma, were the owners and operators of the Baskin Robbins Ice Cream Store in Lancaster for 30 years.

Surviving are his wife of 59 years, Thelma (Bliss) Robinette; three sons, Michael, Paul and Jon (Lauren) Robinette; three daughters, Peggy (James) DeJarnatt, Nan (Ralph) VanGundy and Jill (Kelly) Adams; 14 grandchildren; four great-grandchildren; a brother, Nolan Robinette; and a sister, Margaret (Richard) Hamilton.

In addition to his parents, he was preceded in death by his brother, Howard Dale Robinette.

A celebration of life will be from 3 to 5 p.m. Saturday at the residence of Jill and Kelly Adams, 758 Schadel Drive N.W., Lancaster, OH 43130.

In lieu of flowers, contributions may be made to the Alzheimer's Research in honor of Darwin Robinette, The Ohio State Medical Center of Develop-Ment, Fund 305835, P.O. Box 183112, Columbus, OH 43218-3112.

The family would like to express their heartfelt thanks to the AlternaCare and FairHoPe Hospice and Palliative Care, Inc. of Lancaster.

Bope-Thomas Funeral Home in Somerset is in charge of arrangements.

{Author's note: I worked at Baskin Robbins in Lancaster, OH in 1988 through 1991. Darwin (“D”) and his wife Thelma (“T”) were the owners of the store. Because I was 17 and didn’t know any better, I just thought he was just an old guy.

Looking back, I remember a very kind man with a terrific sense of humor. He was very patient with his hormone infused staff. He’d raise his voice when we did stupid stuff, but most the time he’d just roll his eyes.

One of Darwin's well known sayings was, "You've got time to lean, you've time to clean.}