Fushigi Ball and Their Shitty Web Site

You want to cancel your Fushigi Ball order? Read on.

When I was a kid, I wanted a big plastic fort that my dad though was stupid. I never forgave him. Now my kid wants a stupid plastic ball and there is no way in hell I am going to buy it for him…

But Miss Sally will.

Miss Sally went to the Fushigi Ball web site. To place an order for the ball, you enter in all your information including your credit card number on the first screen. After hitting submit, another screen comes up asking if you would like to order additional balls.

No.

Another screen comes up asking if you want to order mini-balls.

NO.

Another screen pops up asking if you want to order something else.

NO NO NO NO!

But my this time, Miss Sally thought she was caught in a loop and so she hit “yes” just so she could get to the confirmation screen and cancel it there.

As soon as she hit “yes” a screen came up that said, “ORDER PROCESSED.” There was no confirmation screen. There was no way for her to see that shipping and handling on this was going to be almost $20.

As soon as she saw her mistake, she looked around for an e-mail address. There was none.

There was a phone number, but when she called, they said they would be out of the office until Monday.

She called Monday morning and the phones were busy with what I assume were pissed off people. I called up until noon and the phone were still busy.

I did some research and found they had tentatively billed our account. Luckily there was a phone number.

The number is (write this down) 800-765-2994.

I called the number and it was to Idea Village.

I pressed the right numbers to ask a question about my order. A real person answered. They were very nice. I said we didn’t like how the Fushigi Ball website snuck in charges and didn’t provide for a confirmation screen.

She took care of the problem immediately and credited my account. Wow. Thanks Idea Village.

In short… don’t buy from fushigiball.com.
If you did, don’t try to call their shitty number. Call Idea Village direct at 800-765-2994.

3 comments:

Lisa said...

My sister ordered the fushigi ball...and immediately returned it. Here is the link to the blog she wrote. It isn't a spam link, I swear...http://beccacrbn.blogspot.com/2010/10/fushigi-balls.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+LetALittleSunshineIn+%28Let+a+little+Sunshine+in...%29

Kristen said...

I saw these fushigi balls in the store a few weeks ago. It's just a ball -- a very smooth ball with no points of reference so your eye doesn't think it's rolling. But it is rolling. It's just a ball.

I bet they don't sell very many in stores once people see it's just a ball.

Did I mention it's just a ball?

.. said...

By golly go out and buy that ball for the boy! Not online obviously.
My 3 year old wants a dog. Someone's going to be very disappointed this Christmas.